At Tru Haven Properties, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or services.

1. Information We Collect
We may collect personal information including your name, email address, phone number, and property preferences when you:

• Fill out a contact form or enquiry

• Subscribe to updates or newsletters

• Request a property appraisal or inspection

• Communicate with our team via email or phone

We may also collect non-personal data such as browser type, IP address, and browsing behaviour for analytical purposes.

2. How We Use Your Information
Your information is used to:

• Respond to your enquiries and provide requested services

• Send you property updates, marketing materials, or newsletters if you opt-in

• Conduct market research and improve our services

• Assist with property appraisals, listings, and sales processes

We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

3. Data Security
We take appropriate technical and organisational measures to safeguard your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and to collect anonymous usage statistics through third-party tools like Google Analytics. You can manage or disable cookies through your browser settings at any time.

5. Third-Party Services
Our website may contain links to third-party sites or platforms. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies separately.

6. Access and Control of Your Information
You have the right to:

• Access the personal information we hold about you

• Request corrections to your data

• Withdraw consent or unsubscribe from marketing at any time

• Request that your information be deleted (where applicable under law)

To exercise these rights, please contact us at info@truhavenproperties.com.au.

7. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Any changes will be posted on this page with the updated date.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is being handled, please reach out to us at:

Tru Haven Properties
Email: info@truhavenproperties.com.au
Location: Victoria, Australia

By using our website, you agree to the terms outlined in this Privacy Policy.